Ordering
How do I place an order?
Simply browse our products, select your preferred design, enter the personalization details (such as names or custom text), and complete checkout. You’ll receive an order confirmation email once your purchase is successfully placed.
Can I modify or cancel my order after placing it?
Because many of our products are personalized and enter production quickly, changes or cancellations may only be possible shortly after an order is placed. Please contact us as soon as possible at [email protected].
Will I receive an order confirmation?
Yes. An order confirmation email will be sent automatically after your order is placed.
Personalization
Can I customize my products?
Yes! Most TinyMate products can be personalized with names, text, or other custom details as specified on the product page.
What if I make a spelling mistake?
Please carefully review all personalization details before submitting your order. We produce items exactly as entered by the customer. If you notice an error immediately after ordering, contact us as soon as possible and we will do our best to help before production begins.
Can I use special characters or multiple names?
In most cases, yes. However, character limits may apply depending on the product design. Any limitations will be shown on the product page.
Shipping & Delivery
How long does production take?
Most orders are produced within 1–3 business days, although production times may vary during holidays or peak seasons.
How long does shipping take?
Estimated shipping times:
- United States: 3–7 business days
- Canada: 7–14 business days
- International: 10–21 business days
Delivery times are estimates and may vary depending on carrier performance and customs processing.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping options and costs are calculated during checkout.
How can I track my order?
Once your order ships, you’ll receive a shipping confirmation email containing tracking information when available.
What if my package is delayed?
Carrier delays occasionally occur due to weather, holidays, customs inspections, or other factors beyond our control. If your package appears unusually delayed, please contact us and we’ll help investigate.
Returns & Refunds
Do you accept returns?
Because most TinyMate products are custom-made and personalized, we generally do not accept returns unless:
- The item arrives damaged;
- The item contains a manufacturing defect; or
- We made an error in personalization.
What if my order arrives damaged?
Please contact us within 7 days of delivery and include photos of the damaged item and packaging. We will review the issue and arrange a replacement or refund when appropriate.
What if I receive the wrong item?
If we sent an incorrect product, please contact us and provide photos of the received item. We’ll make it right.
Product Care
Are the labels waterproof?
Most of our waterproof labels are designed to withstand everyday use, including handwashing and light exposure to moisture. Specific durability information can be found on each product page.
Are the labels dishwasher-safe?
Product durability varies by material. Please review the product description for care instructions and recommended usage.
Are the products safe for children?
Our products are intended for labeling and personalization purposes. Adult supervision is recommended for young children. Small items may present a choking hazard.
Payments & Security
What payment methods do you accept?
We accept major credit cards and other payment methods offered during checkout.
Is my payment information secure?
Yes. Payments are processed through secure third-party payment providers. TinyMate does not store complete credit card information on its servers.
Contact Us
How can I contact customer support?
We’re happy to help!
Email: [email protected]
We typically respond within 1–2 business days.
Where is TinyMate located?
TinyMate operates from Westfield, Indiana, USA.
Still Have Questions?
If you don’t find the answer you’re looking for, please contact us at [email protected] and we’ll be happy to assist. We strive to make every TinyMate order a great experience. 😊